Assistant Director

POSITION OBJECTIVE

Working under the general direction of the Director, the Assistant Director is responsible for maintaining daily office operations and enhancing international student engagement and success through marketing, communication, website updates, and social media campaigns. This role provides direct support to international students, advocating for their needs related to off-campus housing, health insurance, campus employment, and leadership opportunities. The assistant director contributes to department training on intercultural relations, oversight of student employees/interns, provides support for orientation, summer programs, and ensures seamless communication with campus and community partners.

• Lead marketing and outreach efforts through campaigns, social media, and website updates to promote office programs and engage the international student community and associated stakeholders. (25%)
• Advocate for international students by connecting them with resources, providing guidance on essential services, health insurance, campus employment, and supporting leadership development opportunities. (15%)
• Plan, coordinate, and lead summer, orientation, and engagement programs that foster international student success and community building. (10%)
• Develop and facilitate training, workshops, and presentations that enhance intercultural understanding and support for international students across campus. Assist with short-term initiatives or pilot programs that enhance student engagement or community partnerships beyond core responsibilities. Stay current on international education trends and represent the Office of International Student Resources and Engagement in professional networks, Case Western Reserve University committees, and conferences.
  
  (20%)
• Attend select campus or community events to foster informal connections and demonstrate support for international students and partners. (10%)
• Oversee the daily functions of the Office of International Student Resources and Engagement, including office management and support for international student arrivals to ensure efficient and responsive services. (10%)

• Supervise student staff and manage office workflows to ensure effective delivery of programs and services. (5%)
• Perform other duties as assigned. (5%)

• Department:
  Daily contact with Office of International Student Resources and Engagement staff, student employees, and supervisor to coordinate office operations, manage workflow, and ensure effective program delivery.
• University:
  Regular contact with other campus departments (i.e. Student Affairs, Housing, Center for Career Success, University Health and Counseling Services, etc.) to exchange information, collaborate on programs, and advocate for international student needs.
• External:
  Occasional contact with external vendors, community partners, and service providers (e.g., housing contacts, cultural organizations, transportation providers, etc.) to coordinate services partnerships.
• Students:
  Frequent direct contact with international students through advocacy, leadership development, and engagement programs to support their personal, social and professional success.

Supervise student staff/interns and manage office workflows to ensure effective delivery of programs and services.

• Experience:
  
  3 years of related experience in student affairs in higher education required.
• Education:
  
  Bachelor's degree required. Master’s degree preferred.

• Excellent communication skills: effective presenter and writer as appropriate for the needs of the audience.
• Strong organizational and operational skills to manage daily office functions effectively.
• Expertise in marketing, social media management, website maintenance and communication strategies, including data analytics.
• Advocacy skills to support student needs and promote equitable access to resources.
• Native fluency in English; multilingual speakers preferred.
• Ability to collaborate with stakeholders and foster inclusive practices.
• Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Ability to actively learn and understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors and customers face to face.

General office environment. The employee will perform repetitive motion using a computer mouse and keyboard to type. Moderate lifting to transport marketing materials and items across campus or in the community (i.e. orientation events, information fairs, etc.). Occasional travel and working evenings and weekends for office programming.