Assistant Academic Coach - Office of Disability & Testing Services; ODTS

Cleveland State University
Engaged Learning Assistant Academic Coach - Office of Disability & Testing Services (ODTS)

Business Title Assistant Academic Coach - Office of Disability & Testing Services (ODTS)

Posting Category Administrative and Professional

Salary Grade 05

Salary Plan Professional Staff - SEIU

Department Disability Services

Position Location Main Campus

FTE 1.0

Committed to student learning by ensuring student access to programs and services, helping to remove barriers to student enrollment and progression, and supporting and assisting students with achieving their educational goals. Maintains a student caseload encouraging achievement of goals through self-assessment, reflection and connection to campus and community resources, with the goal of graduation. Assists in aiding students who disclose disabilities are afforded all the legal rights and protections as mandated in the American Disabilities Act (ADA), as amended, and Section 504 of the Rehabilitation Act of 1973.

Responsible for tracking student applications, conducting intake meetings, communicating accommodation determinations, disability awareness event planning. Assists with the administration of CSUs testing and the developing and coordinating recruiting, outreach, and engagement programming. Implements strategies related to Student Excellence. Performs other functionally related duties as assigned.

• Bachelor’s degree from an accredited university or college.
• Experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting.

• Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
• Experience working with various student population and recruitment efforts.
• Experience using an early alert/advising system powered by predictive analytics.

• Ability to creatively motivate, empower, and recognize students.
• Ability to increase retention and graduation rates.
• Working knowledge of student development, education policies, and trends.
• Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking.
• Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans.
• Skilled in problem-solving, analysis, follow-through, influence, and persuasion.
• Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills.
• Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery.
• Knowledge of working with integrated software systems as an end user and utilizing social networking communications.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
• Ability to work evenings and weekends, as required.

Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.

Applications will be exclusively accepted online at http://(Use the "Apply for this Job" box below)..html . Mailed or emailed application materials will not be accepted.

Typically Monday – Friday, 8:00 AM – 5:00 PM

Requisition Number PT0703766S

Date grant, position, or appointment expires: 06/30/2026