Financial Aid & Student Affairs Coordinator

Job Summary

The Financial Aid & Student Affairs Coordinator is a vital member of the institution. This person plays a crucial role in helping students feel supported, safe, and included on campus. The Financial Aid & Student Affairs Coordinator position helps to oversee non-academic activities, such as financial aid, work study, consumer disclosure & compliance, and more. They also provide guidance and support to students struggling with personal, or academic issues.

Primary Duties and Responsibilities

* Conduct verification of student and parent application data in compliance with federal criteria.

* Conduct needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.

* Counsel, provide guidance and resources to students to help them in their professional and personal lives.

* Provide financial aid assistance with Federal Work Study (FWS).

* Develop student employment guide.

* Lead the Institution's Consumer Disclosure and Compliance Team.

* Maintain the financial aid website.

* Assist with financial aid exit counseling.

* Collaborate with faculty, staff and other education providers to enhance student experiences.

* Assist with student orientation programs.

* Act as a liaison between students and administration.

* Ensure a safe and inclusive learning environment for all students.

* Other duties and responsibilities as assigned

Education, Experience and Qualifications

* Bachelor's degree in Business Administration, Finance, Education, Music or equivalent required.

* 2 years of higher education experience in student affairs, financial aid, student services or equivalent.

* Demonstrated project and program management skills.

* Strong interpersonal and presentation skills.

* Specialized knowledge in cross-cultural communication is essential to perform competently in this position.

* Strong written and verbal communication skills, including the ability to explain complex information to diverse audiences.

* Proficiency in financial aid management software, student information systems, and Microsoft Office Suite.

* Exceptional organizational skills, attention to detail, and the ability to manage a significant caseload and meet deadlines.

* Ability to handle sensitive and confidential information with integrity.

Job Competencies

* Customer Service - Works well with customers, promotes a positive image of the company, and strives to solve issues raised by customers.

* Job Knowledge - Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.

* Self-Development - Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals.

* Sense of Urgency - Meets deadlines, establishes appropriate priority, gets the job done in a timely manner.

Personal Attributes

* Adaptability and Flexibility:
The student services environment can be dynamic, requiring the ability to adjust to changing priorities and handle unexpected situations.

* Interpersonal

Skills:

Building positive relationships with students, staff, and faculty is essential for creating a supportive and collaborative environment.

* Time Management:
Effectively managing time and prioritizing tasks is crucial for balancing multiple responsibilities and meeting deadlines.

Working Conditions/Physical Requirements

* While standard working hours are typically Monday-Friday, 9:00 am-5:00 pm, hours may vary depending on the needs of the institution or department.

* Working under pressure to meet deadlines, managing multiple tasks, and handling a high volume of student inquiries are common.

* The job requires the ability to maintain concentration, pay attention to detail, and communicate effectively, as well as some physical requirements such as sitting, standing, and reaching.

Direct reports

N/A