Customer Information Apprentice

Company The Education Training Collective

Redcar and Cleveland College is a vibrant, forward-facing college recently awarded Outstanding by Ofsted. We are proud to deliver the highest standards of education, offering a full range of vocational courses, higher education, apprenticeships and commercial training for young people, adults, and local employers. As a valued part of our community, we are dedicated to helping individuals gain the skills, knowledge and confidence to realise their full potential.

We are part Education Training Collective (Etc.), which is a group of colleges and training providers in the Tees Valley;
Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Inner summit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond’.

An exciting opportunity has arisen for a Customer Information Apprentice to join our Executive and Curriculum Administration team reporting to our Senior Administrator. We are looking for a motivated and organised individual who will contribute to our Vision, Mission and Values:

Outstanding service – enabling leaders and teams to focus on what they do best: inspiring people to fulfil their potential.

We are dedicated to providing the highest quality service to those we support with a sense of warmth, friendliness and Group spirit.

• Service:
  Committed in heart and mind
• Quality:
  Delivering our very best in all that we do
• Passion:
  Continuously moving forward, innovating and improving
• Teamwork:
  Togetherness and enthusiasm
• Responsibility:
  Accountable for delivering on our commitments
• Integrity:
  Consistently open, honest, ethical, fair and genuine
• Empathy:
  Approachable, caring, understanding and responsive

As a Customer Information Apprentice with Redcar and Cleveland College you will:

• Welcome visitors, manage sign‑in, notify staff, handle calls and deliveries, and provide exceptional customer service.
• Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
• Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
• Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.

The ideal candidate will be organized, have the ability to work to high levels of accuracy and attention to detail, be willing to learn and develop.

Previous experience will not be required and full training will be provided. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work.  reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:

• Generous annual leave entitlement (34‑43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Free on‑site parking
• Local Government Pension Scheme (LGPS) with 15.7% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Access to 24/7 GP Service for employees and your dependants
• Comprehensive Health and Wellbeing programme
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package – Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with…