Assistant Academic Coach

Cleveland State University
Engaged Learning

Committed to student learning by ensuring student access to programs and services, helping to remove barriers to student enrollment and progression, and supporting and assisting students with achieving their educational goals. Maintains a student caseload encouraging achievement of goals through self-assessment, reflection and connection to campus and community resources, with the goal of graduation. Assists with the developing and coordinating recruiting, outreach, and engagement programming.

Implements strategies related to Student Excellence. Performs other functionally related duties as assigned.

• Bachelor’s degree from an accredited university or college.
• Experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting.

• Master’s degree, preferably in student personnel services, adult learning and development, counseling, guidance, education, or a related field of study.
• Experience working with a diverse student population and recruitment efforts.
• Experience using an early alert/advising system powered by predictive analytics.

• Ability to creatively motivate, empower, and recognize students.
• Ability to increase retention and graduation rates.
• Working knowledge of student development, education policies, and trends.
• Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed, and forward-thinking.
• Ability to effectively engage with stakeholders when issues arise to ensure appropriate communication and develop effective resolution plans.
• Skilled in problem-solving, analysis, follow-through, influence, and persuasion
• Detail-oriented and capable of managing large amounts of data, maintaining detailed, comprehensive records, analyzing and organizing information, and having time management skills.
• Strong organizational skills, excellent interpersonal skills, and a “Customer Focus” attitude and delivery.
• Knowledge of working with integrated software systems as an end user and utilizing social networking communications.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
• Ability to work evenings and weekends, as required.

Requisition Number PT0703784S

Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://(Use the "Apply for this Job" box below)..html . Mailed or emailed application materials will not be accepted.

Typically, Monday – Friday, 8:00 AM – 5:00 PM

Posted Date 02/24/2026

Open Until Filled Yes

Review Begins 03/03/2026

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • CSU Website
  • Other
• If you selected 'Public Job Posting" or "Other" please provide source.

  (Open Ended Question)

• * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at  if you need accommodation.
  • Yes
  • No
• * Are you able to perform the essential functions of this position with or without reasonable accommodation?
  • Yes
  • No
• Yes
• No
• * Do you have a Bachelor's degree?
  • Yes
  • No
  • No Response
• * Do you have experience in advising, mentoring, tutoring, student programming or student services in an educational or programming setting?
  • Yes
  • No