Graduate Student Testing Center Assistant

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT) Location

Office of Accommodated Testing and Services

Position Summary

The Graduate Student Testing Center Assistant supports the daily operations of the Testing Center by assisting with exam administration, student support, and faculty communication. In addition to standard proctoring responsibilities, this role serves as a point of contact for addressing testing-related questions and coordinating with faculty to ensure smooth exam delivery and compliance with accommodations.

Responsibilities

• Assist with preparing and organizing exam materials, including assembling exam envelopes
• Monitor testing environments and camera systems to maintain academic integrity
• Provide timely updates and guidance to students during testing sessions
• Distribute completed exam materials to faculty or teaching assistants upon pickup
• Deliver exams to faculty approved for accommodations through the Office of Equity
• Assist with scribing and preparing exams as needed

Additional Graduate-Level Responsibilities

• Answer Testing Center phone calls and respond to general inquiries from students and faculty
• Communicate with faculty regarding exam-related questions or clarifications on testing instructions
• Assist in troubleshooting minor scheduling or exam-day issues and elevate concerns when appropriate
• Help ensure adherence to Testing Center policies and procedures through proactive communication

Salary Range

• $12.55-$14.25

Qualifications

• Demonstrates professionalism, sound judgment, and discretion in handling sensitive information
• Reliable and dependable, with strong time management and the ability to work independently
• Excellent communication skills, with the ability to interact effectively with students, faculty, and staff
• Strong attention to detail and organizational skills in a fast-paced environment
• Ability to problem-solve, prioritize tasks, and appropriately elevate concerns when needed
• Ability to work independently while also contributing collaboratively as part of a team
• Comfortable managing front-facing responsibilities, including phone communication and faculty outreach

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at  or by email at atequity. Determinations as to granting reasonable accommodations for any applicant will be made on a case‑by‑case basis.