Student Liaison, Workforce Student Success

Student Liaison, Workforce Student Success

Department:
Workforce Student Success

Location:

Metropolitan Campus

Reports To:

VP/CO, Stud Srvcs, WF Stud Suc

Recruitment Type:
External/Internal

Requisition

Employment Type:

Full-Time Support Staff

Union Position:
Non-Union

Work Schedule:

Standard College

Hours:

M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Serves as frontline student liaison for the Workforce Student Success Division, supporting students and program participants across signature initiatives including One Million Degrees (OMD), the Achieving the Dream (ATD) LIFT cohort, the National Council on Workforce Education (NCWE) listening sessions, and broader division engagement and outreach activities. Connects students to personal, noncredit workforce academies, and other support services within the Workforce Innovation Division and the College and across community partners.

Conducts individual and group program engagement, case management, data collection and analysis, recruitment support, and tabling at internal and external events. The Student Liaison manages an active caseload of participants, balancing high-touch individualized engagement with program-wide outreach. Collaborates closely with the Director of Workforce Student Success, Academy leaders, faculty, advisors, counselors, and other staff to ensure holistic, wraparound support for every student served.

ESSENTIAL FUNCTIONS

* Utilizes high-touch student support models, including the OMD Scholar model and individualized engagement, to ensure participants' academic, personal, and professional goals are being met and that students are on track to persist, complete, and transition successfully.

* Supports efforts to meet enrollment, persistence, retention, and student engagement goals across Workforce Student Success programs, including OMD, ATD LIFT, and other divisional initiatives.

* Builds rapport with participants and continuously engages and encourages them toward successful completion of program expectations, requirements, and academic milestones.

* Serves as a thought partner to help students explore solutions to challenges and persist in the face of obstacles that could derail progress toward their goals.

* Promotes student registration and attendance at relevant programs, division, and college-wide programming.

* Builds relationships with campus stakeholders by attending campus programming and meeting regularly with student services staff to leverage and strengthen support available to Workforce Student Success participants.

* Maintains awareness of college and community resources and efficiently connects students to the appropriate services, including basic needs, mental health, financial wellness, transportation, and childcare supports.

* Coordinates with program staff and college partners to ensure students follow up with recommended resources and that referrals are closed loop.

* Maintains awareness and understanding of partner collaborations including but not limited to OMD, ATD LIFT, NCWE, K-12 career and technical education (CTE) partners, advising, career planning, transfer pathways, and academy faculty.

* Supports ATD LIFT cohort activities focused on K-12 CTE students with learning differences, including transition supports, family engagement, and pathway navigation.

* Supports the planning, logistics, recruitment, and follow-up for NCWE listening sessions, including outreach to students, employers, and community partners; capturing student voice; and synthesizing themes for divisional leadership.

* Uses the College's student information system (Banner) and the division's customer relationship management (CRM) platform to maintain accurate and timely data on participant interactions, grades, and program participation, and to identify patterns in participant populations and program performance.

* Maintains the confidentiality of student records and information in compliance with the Family Educational Rights and Privacy Act (FERPA) and College data-privacy policies.

* Gathers and tracks student deliverables such as student service / campus support usage, FAFSA and résumé completion, four-year college or job application completion, and goal setting.

* Tracks attempted successful interactions with participants and other required program deliverables across OMD, ATD LIFT, NCWE, and divisional engagement activities.

* Assists with the planning and execution of culturally competent participant engagement events including but not limited to professional development sessions, workforce / career development events, student onboarding events, and other student development events in collaboration with divisional staff and college partners.

* Assists in developing programming aimed at building participant community and supporting comprehensive skill development across academies and program populations.

* Provides overall support for Workforce Student Success tabling at internal and external events, including high schools, community organizations,…