Director, Student Success

Cleveland State University
Engaged Learning

Provides strategic leadership in the development, delivery, and assessment of academic support programs within the College of Law ( LAW ). Oversees curriculum design, academic counseling, faculty collaboration, and program evaluation with a focus on student success, equity, and professional readiness. Performs other functionally related duties as assigned.

• Bachelor’s degree preferably in political science, psychology, education, higher education studies, sociology, or related work.
• Five (5) years of experience working in education, teaching, academic assistance, tutoring, academic advising, or similar experience, of which two (2) of the five (5) in a leadership or supervisory role.

• Juris Doctor from an ABA accredited law school.

• Knowledge of adult learning, student retention, and academic support models.
• Strong verbal and written communication with students, faculty, administrators, and external stakeholders.
• Understanding of wellness, self-regulation, and resilience in high-stress academic environments.
• Familiarity with Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act (ADA), and other relevant student support regulations.
• Ability to navigate sensitive student issues with discretion, empathy, and sound judgment.
• Ability to work effectively across departments to enhance student outcomes.
• Ability to incorporate new technologies, teaching methods, and support strategies to enhance student success.
• Ability to design and deliver effective academic workshops, courses, and interventions tailored to various learning styles.
• Skilled in conducting individualized academic advising and creating personalized study and success plans.
• Ability to support various communities through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies.