Records Specialist II

Reports To: Assistant Registrar, Operations

Recruitment Type: External/Internal

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

Oversees and serves as key resource for all facets of academic record keeping. Provides processing and records support to assist students with documentation of achievement at the college.

• Certifies completion of academic degree programs.
• Reviews College and foreign high school transcripts, determines eligibility for and awards comparable credit.
• Prepares diplomas and certificates of proficiency. Produces transcripts for degree recipients.
• Evaluate student information related to transfer credit, credit by exam and other comparable credit and post into Banner.
• Responds to inquiries, resolves problems and concerns related to student records.
• Processes substitutions and waivers forms.
• Identifies and corrects discrepancies in the student record, including correction of duplicate records (pidms) and the investigation/correction of blended records.
• Processes change of grade forms and posts grades not submitted via on-line grading.
• Completes transcript requests by preparing official transcripts including requests for emergency processing.
• Maintains list of graduates for commencement ceremony.
• Answers telephone, provides basic information and directs calls.
• Uses scanning technology to update electronic files.
• Corresponds with students and/or interprets and verifies compliance regarding degree and transfer curricula requirements, deadlines and procedures.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other related duties as assigned.

Required

• Two (2) years equivalent full-time experience in student record-keeping in an educational setting.
• Skill in keyboarding; basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel).
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Must have sensitivity to respond appropriately to the needs of the community.

Preferred

• Direct experience in academic record keeping.
• Proficiency with database applications (MS Access).
• Experience in Banner navigation.
• Experience with Degree Works

Must be able to occasionally stand; and lift up to ten (10) pounds unassisted. Must be able to frequently sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Special vision requirements include ability to adjust focus. Must be able to work in an environment with a moderate noise level.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 09. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate:
Minimum salary $$55,360/annually

Special

Note:

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Equal Opportunity Statement:
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.