Service Coordinator

Service Coordinator

Location:

Cleveland, OH (On-site)

Employment type:

Contract-to-Hire

We are seeking Service Coordinators to serve as the primary point of contact for customers regarding their security and alarm systems. This role combines customer support, troubleshooting, and scheduling in a fast‑paced, team‑oriented environment.

• Handle inbound calls and emails from customers regarding alarm/security systems
• Troubleshoot issues with sensors, panels, batteries, and other equipment
• Walk customers through systems (Honeywell, DMP, , Resideo)
• Place systems on test mode to prevent emergency dispatch during servicing
• Schedule technicians for onsite service when needed
• Manage and prioritize a high‑volume ticket queue (~200 open tickets)
• Document all customer interactions and resolutions
• Coordinate with internal teams and technicians to ensure timely service
• Provide accurate information on services, inspections, and upgrades

• 1–5 years of customer service or call center experience
• Strong phone communication and problem‑solving skills
• Excellent multitasking ability in a fast‑paced environment
• Proficiency with Microsoft Office (Teams, Outlook, Excel)
• High school diploma or equivalent

• Experience in dispatching, technical support, or security/cabling industry
• Familiarity with platforms such as Sedona, WeSuite, Docu Sign, or Rapid Response

• Calm and solution‑oriented under pressure
• Comfortable following structured troubleshooting processes
• Strong organizational and communication skills
• Background in cable/internet troubleshooting or technical support is a plus

• Fully onsite, collaborative team setting
• Fast‑paced, high‑volume call and ticket environment
• Supports both residential and commercial clients

• Pay range: $20–$25 per hour
• Contract‑to‑hire opportunity with long‑term growth
• Strong promotion‑from‑within culture with leadership opportunities
• Benefits include medical, dental, vision; 401(k) with contributions; PTO and paid leave; life and disability insurance
• BGC & drug screening required
• Start date:
  
  July 13 2026
• Final date to receive applications:
  July 13 2026

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

AI:
We may use artificial intelligence to support parts of our hiring process. Final decisions are made by our hiring team.