Associate Resident Service Technician

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Regional Service Manager__In this role you will be responsible for Resident Field Service in Automation Energy Industries Service.

Associate Resident Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service.

As an Associate Resident Service Technician in Norfolk, VA you will be required to work independently and as part of a team based on customer/contract requirements.

The work model for the role is:
Onsite This role is contributing to Automation Energy Industries.

You will be mainly accountable for:

Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System.

All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance.

Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.

Our team dynamics

You will join the Field Service team, where you will be able to thrive.

Work Experience:

Qualifications for the role

High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.

You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's Distributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of our previous Trainees that continue to have successful careers at ABB.A

demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.

Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed.

With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

More about us:

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities  qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
6.As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with…