Medical Imaging Field Engineer - Cleveland, OH

Location

Cleveland, Ohio

Monday‑Friday, 10:00 AM – 7:00 PM (after onboarding/training)

Customer Service Engineer II

• Service MRI imaging equipment in the Cleveland area with appropriate service level based on experience.
• Install, troubleshoot, repair, and perform preventive maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide adequate operator training to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets, including company car, cell phone, computer, tools, and inventory parts.
• Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.

• Knowledge and experience performing service, preventive maintenance, and modifications on medical imaging equipment at customer sites with minimal supervision.
• Ability to establish and maintain proper business relationships with customers and peers, and to perform necessary administrative duties accurately.
• Experience testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

• Minimum high school diploma; technical associate’s degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, able to work individually and within a team.
• Proficiency in all necessary network applications and tools (eVO, Butler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
• 3+ years’ experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver’s license, ability to drive independently day and night, and a good driving record.
• Lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high‑reach, fine grasping manipulation, good vision, and ability to work alone.
• Excellent judgment in customer relations and managing company resources; strong competency in instrument systems technology, including mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic, and pneumatic systems.

• Proof of valid identification (photo, driver’s license, SSN).
• Criminal background checks.
• Drug screens.
• Immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus).
• Annual TB testing.
• Healthcare training.

$58,240 – $80,080

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.