Field Service Engineer I

Ziehm Orthoscan Inc. a Medical Device manufacturer is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time
Field Service Engineer I in the Cleveland/Akron OH area.

There's something special about our Company. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of the Company depends on every employee in our organization, it is our people who make the difference.

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
• A unique culture where people convert their passion into action;
• The kind of competitive compensation you would expect from a world leader;
• Ten paid holidays plus a generous PTO and vacation time plan;
• Great benefit plans, major medical, dental and vision;
• Company 401(k) plan with an employer match.
• Salary Nonexempt position providing opportunity for overtime

Competitive pay; starting salary $70,000 and commensurate with skills and experience up to $78,000.

• The ability to contribute, to make a difference and have a tangible impact - turning your passion into action;
• Creative and fresh thinking in your work;
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities;
• The ability to perform the job duties successfully.

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining products/equipment in order to ensure and retain the highest quality possible.

Best candidates must live in the local hiring area. Work is performed at customer sites and must be able to travel by interstate and domestic travel by airplane.

• Identify, analyze, and repair product failures; orders and replace parts as needed
• Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
• Provide product feedback on any issues/trends observed in the field and assist in developing solutions
• Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
• Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation