Associate Demand Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Regional Service Manager - Southeast US

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: hybrid #LI-Hybrid

This role is contributing to ABB Automation, Energy Industries Division.

Your responsibilities (upon completion of formal Trainee program):

* Provide site service to ensure safe and efficient plant operation utilizing the ABB's Distributed Control System.

* All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).

* Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.

* Maintain customer database by logging each call and the support provided.

* Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.

* Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.

* Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice provided was effective.

* Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Our team dynamics (Optional)

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

* High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.

* Must be willing to maintain overnight travel of 80%.

* A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.

* Applicants must speak fluent English, have a legal driver's license, and have a work authorization that would permit them to work for ABB in the US.

* If applicable, ABB relocation assistance will be provided to Cleveland, OH. Technicians will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey.

* Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to  Resumes and applications will…