After Sales Technical Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Team Manager

ABB's Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun - leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

As a Technical Support Specialist, you are responsible to ABB front end Level 2 support organizations for all aspects of customer issue resolution during system design, acceptance testing, installation, commissioning and long-term operation of installed systems. You will thereby interact closely with local ABB customer responsible project and service organizations as well as other PCP Level 3 organizations, Product Management and R&D with occasional direct end customer contact.

The work model for the role is:
Hybrid.

This role is contributing to the Automation group in the US.

You will be mainly accountable for:

• Manage support cases concerning PCP products escalated by ABB front end Level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure.
• Diagnose and isolate problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. in order to provide technical expertise to resolve identified issues.
• Reproduce identified issues in lab environment in order to either provide proven resolution to caller's concerns or ability to represent problem to Level 4 R&D organization in order to identify product defects.
• Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks.
• Participate in meetings with front end L2 organizations, other L3 centers, L4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions.

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Software Engineering with 5+ years of experience, or HS Diploma with 7+ years of experience.
• Professional experience in process automation business with sound knowledge and hands‑on experience in servicing, maintaining or commissioning of systems.
• Preferably knowledge in ABB PAPCP products (800xA, Harmony/Symphony+, Freelance, etc.).
• A high level of self‑motivation, curiosity and desire to learn about new technologies applying a problem‑solving solution‑oriented mindset.
• Demonstrated sense of ownership and responsibility working both individually and in a team.
• Good English communication skills (both verbal and written).
• Possible requirement for domestic and international travel in specific cases.

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affi… (full EEO statement continues as provided)

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to…