Field Service Engineer

We are seeking a dedicated and skilled Field Service Engineer to join our dynamic team. The ideal candidate will be responsible for the installation and repair of assigned ECO3 prepress products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation s role requires a strong understanding of various mechanical and electrical systems, along with the ability to troubleshoot and resolve issues efficiently.

The Field Service Engineer will work closely with customers to ensure their equipment operates at peak performance.

• Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.
• Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat.
• Responsible for parts ordering and returning repairable spare parts components.
• Promotes all ECO3 offerings (i.e. System Maintenance Agreements, Professional Services, Products)
• Adhere to all safety policies on the job and while driving company vehicle.
• Engage with other ECO3 employees and be able to work effectively with different skill-sets, emotions and motives.
• Product expertise might be limited to similar product lines and customer environments: processors, proofing systems, commercial, newspaper.
• Provide training and support to customers on equipment operation and maintenance.

• Proven experience in industrial mechanics or a related field.
• Experience in prepress (printing) industry
• Excellent analytical skills with the ability to troubleshoot complex mechanical issues.
• Strong problem-solving skills combined with logical reasoning abilities.
• Excellent communication skills, both verbal and written, for effective customer interaction.
• High degree of self-motivation required.
• Frequent travel frequently to client sites is required.

Join our team as a Field Service Engineer and contribute your expertise while growing your career in a supportive environment. Your skills will play a vital role in ensuring our clients receive top-notch service and support.