NOC Engineer

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. The position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and other NOC Engineers on trouble tickets to coordinate, isolate, diagnose, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.

• High school diploma or equivalent
• Minimum 1 year in telecommunications or equivalent technical training
• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

• Familiarity with trouble ticketing systems
• Strong customer service skills
• Knowledge of LAN/WAN technologies
• DWDM and/or MPLS fundamentals
• Must be able to work a flexible schedule in a 24x7 environment
• Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues
• Multi-task and maintain composure in a demanding work environment
• Experience with Nokia, ADVA, Ekinops, and MRV preferred
• Knowledge of fiber optic fundamentals preferred
• Experience performing circuit testing procedures and test equipment preferred

• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
• Trouble ticket management and documentation
• Troubleshooting DWDM, MPLS, and SONET network equipment
• Read and interpret CLR/DLRs
• Perform remote resolution of faults through various Network Management Systems (NMS)
• Monitor network performance after maintenance and network/DC changes
• Work closely with Operations and Engineering to ensure quick circuit activation
• Provide network assistance to Data Center technicians
• Correspond with customers with ticket updates and technical support
• Interpret and implement MOPs for Network changes and upgrades

Bluebird is an equal opportunity employer.