Head of Quality

Eagle Wireless is a connectivity company delivering secure, reliable, and scalable cellular modules and solutions for automotive and IoT applications. With manufacturing operations in the United States and Malaysia, and R&D teams across North America, Europe, and APAC, Eagle Wireless supports customers worldwide with long-life, compliant, and cyber-secure connectivity products. Our portfolio spans automotive telematics modules (designed to IATF 16949 and AEC-Q grade standards) and industrial IoT modules across LTE-M, NB-IoT, and 5G technologies.

Focused on supply chain resilience, regulatory compliance, and customer trust, Eagle Wireless helps OEMs, Tier 1 suppliers, and IoT innovators deploy connected technologies with confidence in an increasingly complex global environment. Eagle Wireless is currently expanding its manufacturing footprint with a new factory under construction in Solon, Ohio — adding to its existing manufacturing operations in Solon, OH and Penang, Malaysia — with initial production targeted for 2027.

The Head of Quality is a senior executive role reporting directly to the CTO and serving as the quality authority across Eagle Wireless globally. You will own the Quality Management System, lead all quality functions — supplier quality, product quality, manufacturing quality, and customer quality — and represent Eagle Wireless to tier-one automotive OEMs and IoT customers on all quality matters.

This is a hands-on leadership role in a fast-scaling, engineering-driven company: you will be expected to set strategy, build and develop a global quality team, and roll up your sleeves to solve hard problems alongside R&D, manufacturing, and commercial teams. The ideal candidate brings deep automotive quality credentials, experience with electronics or connectivity hardware, and the credibility to operate confidently with demanding OEM customers.

This position is based in the Cleveland, OH area (Solon) or Minneapolis, MN area. In addition to Eagle’s existing manufacturing operations in Solon and Penang, Malaysia, a new Eagle-owned factory is currently under construction in Solon — giving this role a rare opportunity to establish quality systems in a greenfield facility from the ground up.

• Own and continuously improve the global Quality Management System (QMS), ensuring compliance with IATF 16949, ISO 9001, and all customer-specific requirements (CSRs).
• Drive QMS implementation and certification across all Eagle Wireless locations, including manufacturing facilities in the United States and Malaysia.
• Establish and maintain a robust document control, internal audit, and management review framework.
• Ensure ASPICE, ISO 26262, and relevant functional safety standards are addressed for applicable automotive programs.
• Define and execute the global Quality Strategy aligned with company goals, automotive OEM requirements, and IoT/telematics regulatory requirements.
• Manage quality KPIs, customer scorecards, and quality dashboards; report performance to executive leadership.
• Lead escalation processes, customer concern resolution, and systemic corrective action programs (8D, FMEA, PPAP, APQP).
• Represent Eagle Wireless in front of tier-one OEM customers and IoT partners on all quality-related topics.
• Lead global supplier quality activities including supplier selection, qualification, PPAP approval, and ongoing performance monitoring.
• Conduct supplier audits (VDA 6.3, IATF) and implement development programs for strategic suppliers.
• Manage supplier scorecards and drive corrective actions across the supply base.
• Oversee product quality activities through the full product lifecycle from NPI (APQP/PPAP) through production and end-of-life.
• Collaborate closely with R&D and engineering teams to integrate quality and reliability requirements into product development (DFQ, DFMEA).
• Lead manufacturing quality activities at Eagle’s US and Malaysia facilities, ensuring process controls, SPC, and yield performance targets are met.
• Drive reliability and failure analysis processes in support of customer warranty and field quality issues.
• Build, mentor, and develop a global Quality team spanning…