Technical Specialist - Energy Storage​/Energy & Power

Job Summary

The Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts in the energy storage and energy & power industries. The role focuses on protecting the CSA Group marks and ensuring customer satisfaction while promoting new or expanded services.

• Provides technical guidance and mentoring for Energy Storage and Energy & Power GBUs.
• Mentors junior certifiers and lab staff as required.
• Performs certification projects and project reviews (CB, Full & Category) to maintain technical qualifications.
• Actively seeks value added opportunities that increase customer interest and promote new services for CSA Group.
• In collaboration with New Account Managers, contacts inactive and former CSA Group customers to regain work.
• Communicates with appropriate Operations staff during the sales process.
• Responds promptly to all technical sales inquiries and client visits as necessary.
• Prioritizes work assignments and follow‑up responses to client inquiries and proposals in coordination with the commercial team.
• Establishes and maintains account relationships with New Account Managers and Strategic Account Managers to meet personal sales targets, emphasizing expanded use of CSA Group services.
• Prepares written pricing proposals for services in collaboration with the commercial team and technical operations staff.
• Participates in associations and outside organizations as directed by the commercial business unit leader.
• Establishes and maintains a list of contacts for internal sharing.
• Manages the relationship with clients by determining needs and expectations and communicating necessary information to operations to maintain satisfaction.
• Represents CSA Group at trade shows, exhibits, conferences and client presentations.
• Identifies and communicates business opportunities and competitive trends.
• Executes defined market strategies and business initiatives as assigned.
• Maintains accurate and complete client files and updates the sales database.
• Provides additional reporting as required and periodic written reports on calls, proposals, quotes, expenses, travel and trade‑show activities.
• Evaluates industry reports, territory databases and competitive information to develop territory analysis or support presentations.
• Works cooperatively with others, leading or supporting calls, trade shows and presentations.
• Maintains positive contacts within the organization for information exchange and follow‑up.
• Participates in CSA Group Technical Network, Technical Panel and may support international standards development.
• Acts as a technical authority inside CSA Group and across industry, participating in technical committees and authoring technical papers.
• Prepares project quotations for cost and time.
• Classifies product by use, environment, and function.
• Determines applicable requirements, test, or standards.
• Determines sample requirements and method/location for testing or evaluation best suited to customer needs.
• Explains the different product certification programs available to clients and the requirements for production control.
• Builds full knowledge of national and international standards through research and participates in standards development work.
• Shares knowledge with staff and CSA Group via written or verbal communication and training events.

Bachelor's Degree in Engineering with Professional Engineer registration highly valued, with six or more years of experience in the energy storage and energy & power industry; or a three‑year College Diploma in a relevant technical discipline with six or more years of work experience in a similar industry. The candidate must possess extensive knowledge of standards relating to energy storage and energy & power equipment, knowledge of CSA Group, UL and IEC standards, and a variety of test procedures.

Commercial acumen and customer engagement skills are preferred.

• Strong problem‑solving ability; detail oriented.
• Ability to work independently.
• High level of communication skills (verbal and written).
• Excellent listening and retention skills.
• High level of…