Senior Control Systems Service Engineer

Process Control Field Service Engineer

Join our dynamic team as a process control field service engineer and be at the forefront of delivering exceptional technical solutions to our valued customers! Manage customer contracts by performing preventative maintenance visits, documenting/delivering reports and provide on-site remedial support. Ensure that the customer's system is updated to the latest software, quick fixes, and hardware. Prepare upgrade plans for the customer's systems and deliver them to the customer.

Follow all technical procedures and tools for global service. Provide technical review of orders for clients and any other proposals requested to perform. Analyze technical risk of expansion projects and upgrades. Attend technical training that includes systems and instruments, application, process control, communication, and safety. Support sales as required and directed by regional service manager to secure orders and service agreements.

Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction. Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning. Perform system testing, factory acceptance testing (FAT) and develop test documents. Document preparation and obtain customer's approval per document specification and schedule. Coordinate with factory for product related issues and resolve.

Engage individually with our customers to help solve their system problems while at the same time be part of a high-performance team. Gaining the satisfaction of solving problems. Learn everyday working on process control and PLC control systems. Troubleshooting, upgrading and configuring equipment and applications. Experience troubleshooting and supporting one or more of the following technologies:
Foxboro DCS, Triconex/safety systems, Modicon, Wonderware or other DCS/PLC systems. Experience with process control, networking, secured systems, or PLC's. Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Experience in cyber security related to control systems is a plus. Travel up to 75% to customer sites throughout the Midwest United States.

A recognized associates or bachelor's degree in engineering, engineering technology, electrical engineering, computer science or process control (desirable). 5+ years of professional experience with specific knowledge of Foxboro IA (industrial automation) or Triconex systems. Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues. Familiar with the products and services within the oil & gas, power generation and chemical industry.

Knowledge of HMI (human machine interface) software, DCS (distributed control systems) system and field instrumentation. Knowledge of Foxboro and Wonderware. Team player with good leadership and communication skills and able to travel when required. Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills. Detail-oriented, forward looking and good leadership abilities. Innovative and dynamic with effective communication skills, especially in inter-cultural aspects.

Enjoy working independently backed up by a great team. Like to solve problems and work closely with customers in a variety of industrial environments.