Box Office Event Supervisor

Include a cover letter with a minimum hourly rate requirement and a resume when applying.

Starting rate $18.00 an hour

• Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
• Supervise the operation of the Box Office during event mode.
• Assist patrons face‑to‑face during events at the Box Office, answer inbound calls, patron emails and return related voicemails.
• Accurately input and maintain patron data and sales documentation using the Audience View and Salesforce platforms.
• Complete show settlements for Company Managers and run relevant reports for show promoters, on‑site resident company reps, or for Playhouse Square cast members.
• Provide guest name & seating info reports, and seating maps for House Management and Window staff, and parking reports for the PSQ and Hanna garages.
• Set up and break down Fortress scanners for each event.
• Maintain constant communications with all House Management providing regular house count updates, and any seating availability changes; troubleshoot and resolve in‑house seating issues.
• Attend and reinforce service excellence and Audience View training with staff.
• Provide constant feedback to Box Office Manager regarding all aspects of curtain management.
• Provide feedback of staff performance and input for performance evaluations.
• Supervise Box Office Ticket Concierges when acting supervisor on duty.
• Assist with printing ticket batches and filing tickets.
• Direct opening and closing of windows, including cash outs.

• Minimum of two years’ experience in event ticketing.
• Prior experience with digital ticketing in a customer service setting a plus.
• Minimum two years supervisory experience.
• Outgoing, people‑oriented person, with outstanding interpersonal skills.
• Excellent verbal and written communication skills.
• Self‑motivated with strong organizational skills.