Foundation Room Host - of Blues Cleveland

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

Position:
Foundation Room Host

Job Type: Part-Time

Schedule:

Flexible, nights and weekends

Salary:
Hourly

A Foundation Room Host will be responsible for politely greeting and welcoming guests to the Foundation Room, providing venue information, assisting guests to their tables and other areas within the venue, assigning guests to the waitlist and communicating information to other crew members to ensure guest satisfaction.

• Maintain line of sight/atmosphere control by circulating through your work area during shift
• Follow House of Blues safety, health, and sanitation standards
• Assist other employees as needed
• Follow opening, running, closing procedures, checking out with manager on duty
• Adhere to all HOB policies and procedures
• Ensure responsible alcohol service per local ordinance and HOB alcohol policies
• Request proper identification for anyone appearing under 30 years of age
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager
• Required to occasionally work special events scheduled within the venue
• Greet and thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
• Utilize the HOB reservation/wait system and control the flow of guests in the Foundation Room
• Obtain guests’ names, number in party, contact information, and arrival times and any needs for children to make reservations
• Estimate and quote accurate wait times for tables, and direct guests to appropriate locations to wait
• Show guests to tables and guide them to additional areas within the venue
• Anticipate and respond to guest needs
• Market current and future shows and events by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
• Maintain Foundation membership/access list, industry access, and dinner reservation sheets per evening
• Handle concert tickets, wristbands, box passes, and signature sheet per event
• Check photo IDs for access to Foundation Room lounge
• Ensure all guests adhere to the HOB dress code policy of the Foundation Room lounge
• Communicate with other crew members and departments to ensure guest satisfaction

• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
• Attention to detail
• Positive attitude
• Teamwork; work well with others, in a high-volume and sometimes stressful environment
• Keep a clean, well-groomed appearance
• Punctual attendance with a flexible schedule including nights and weekends
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided)
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Efficient in basic computer skills

• High School diploma or equivalent
• Experience in a high volume, fast paced work environment
• Experience recognizing valid ’s
• Point of Sales…