Marina Dock Attendant - North Coast Harbor

Job Overview

The Marina Dock Attendant provides service to customers at the marina and handles the day-to-day dock store responsibilities. Serves the public with integrity to effectively and efficiently assist customers and represent the Park District in a professional manner.

• Provide customer service and assistance for dock store purchases, including handling cash, credit and internal account processing.
• Meet customer needs by selling merchandise. Provide quality customer service and ensure accurate point of sale transactions.
• Accurately perform store opening and closing procedures.
• Perform daily removal of seaweed and other debris from the harbor water as needed.
• Adhere to Cleveland Metroparks Accounting Manual which provides policies and procedures for money/funds handling and deposits.
• Process Transient Dock requests and check in transient boaters via marina software, ensure proper vessel documentation is on file, help boaters tie up at the docks, assist visitors, etc.
• Pump out boat holding tanks using the pump-out cart.
• Pressure wash docks, stock and clean bathrooms, keep office/store tidy, empty trash receptacles, look for maintenance concerns and report them to management.
• Help customers with kayak/peddle boat rentals:
  • Help launch/retrieve the kayaks.
  • Ensure all waivers are signed.
  • Instruct customers how to operate watercraft when necessary.
  • Collect rental fee via store POS.
  • Ensure PFDs are worn and all safety standards are adhered to.
• Answer the office phone and provide exceptional guest focus.
• Must be able to respond to any emergency situations that may occur in a calm and productive manner. Basic firefighting drills and training sessions will be completed on a regular basis.
• May require operating the fuel dock when reporting to the East 55th Street Marina location.