Dual Rate Table Games Supervisor Job Cleveland area,Ohio USA,Entertainment & Gaming

Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development.

Essential Functions:
Table Games Dealer

Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
Assists in training guests not familiar with various table games products.
Promotes table and poker games and serves guests while standing on dead games.
Demonstrates an effective working knowledge of dealing policies and gaming procedures
Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
Able to maintain applicable departmental dealer efficiency metrics.
Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
Safeguard casino assets.
Responsible for the protection and control of the game.
Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation's listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Advises Floor Supervisor of any disputes or arguments that may arise during the game.
Support and maintain JACK courtesy guidelines at all times.
Promote outstanding guest relations.
Perform other duties as assigned.
Assists in training guests not familiar with various table games products.
Demonstrates an effective working knowledge of dealing policies and gaming procedures.
Able to maintain applicable departmental dealer efficiency metrics.
Presents oneself in a polished, professional and service-minded way and encourages others to do the same.

Essential Functions:
Table Games Supervisor

Leads, coaches and supports table games dealers to ensure legendary customer service.
Ensures table games dealers have the training, tools and mindset to enable them as service professionals.
Leads in a way that creates continuous improvements in the guest and employee experience.
Ensures operational and game integrity.
Tracks guest play and relays all pertinent information to Manager
Resolves guest concerns in a quick, professional and efficient manner
Executes changes in table games limits to meet the customer demand and needs of the business
Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play
Maintains bank floats
Reports significant cash and cheque transactions
Verifies issuance of credit after all necessary signatures are confirmed
Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures
Presents oneself in a polished, professional and service-minded way and leads team to do the same
Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

Medical, Prescription Drug, Dental, and Vision Coverage
Life and Disability Insurance
Free Parking
Generous Paid Time Off Plan
Discounted Team Member Meals
Education Assistance up to $3,600 a year
401(k) Savings Plan and Match
Paid Breaks

Knowledge, Skills & Abilities

Must be able to work independently.
Must be able to continuously perform repetitive hand, arm, and shoulder motion.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and…