Parking Maintenance​/Porter - MetroHealth Medical Center

Job Title:

Parking Maintenance/Porter – Metro Health Medical Center, Main Campus

Starting Pay: $16 - $18 per hour

Benefits: medical, dental, vision for full- and part‑time employees. Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for benefits outlined above.

Work Schedule:

weekdays, weekends, 2nd shift (3pm to 11pm).

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock‑outs, flat tires, battery jump and lost vehicle assistance.

• 20% Cleanliness check each shift of all guest entrances/elevator landings in the entire garage. This includes emptying all ash urns daily, emptying trash receptacles at ½ full or higher, and sweeping all litter and cigarette butts in the common landing area.
• 20% When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills. Wipe all signage and way‑finding material in the common area with the appropriate cleaning solutions and cloth. This includes all pay‑on‑foot stations.
• 15% Maintain a general cleaning of the garage with a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls. When appropriate use a paint‑safe solution or power washer to eliminate any stains from all pillars and columns throughout the garage.
• 15% Wipe all signage and way‑finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card‑reading equipment and all attached signage with appropriate cleaning materials and cloth.
• 10% Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility. When appropriate, power‑wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance.
• 10% Assist guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed.
• 10% Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of customer financial and identifying information.
• 10% This total amount of time for all functions of the job is 100%.

• Education:
  
  High school diploma or general education degree (GED).
• Licensure, Certification, etc.:
  Must be at least 18 years of age and be able to pass a criminal background check and drug screen.
• Work Experience:
  
  One to three months related experience and/or training without a diploma or GED; OR equivalent combination of education and experience. Customer service experience preferred.
• Knowledge:
  Knowledge of basic general cleaning.
• Skills:
  
  Must be able to read and write Standard English. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one‑on‑one and small group situations to guests, clients and other employees. Ability to understand 24‑hour and military time systems and rates applicable to time passed.
• Customer service experience preferred.

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines.…