Community Associate- Pinecrest

About the Role

Tanger is seeking a Community Associate for the Pinecrest location. The role combines independent work with collaborative efforts in a flexible, team‑driven environment aimed at fostering connection, innovation, and impact across geographies.

• Competitive salary
• Generous suite of medical, dental, and vision benefits
• 401(k) match
• Paid PTO and holidays
• Paid volunteer hours
• Team member paid leave programs
• Tuition reimbursement
• Wellness incentives
• Group life and disability insurance
• Voluntary benefits
• Team member discounts and more

• Maintain productive and open lines of communication with center management, tenants, residents, shoppers, and vendors.
• Visit, inspect, and communicate with residents and staff on a regular basis.
• Assist in overseeing all contracted service vendors at the site.
• Take an active role in weekly team meetings.
• Work with the Community Manager to conduct leasing activities, respond to phone inquiries, provide tours of apartments and amenities, follow up with prospects, and coordinate move‑ins.
• Assist in sales outreach and customer retention programs.
• Ensure housekeeping is maintained and the center’s appearance meets high standards.
• Assist with resident requests within 24 hours and escalate as needed.
• Update resident directories and marketing signage as changes occur.
• Recommend vendors to assist residents with facility related problems.
• Support leasing goals by maintaining a safe, clean, and welcoming environment to enhance resident experience and retention.
• Manage vendor relationships including janitorial, parking lot sweeper, snow removal, vending machine, trash removal, and landscaping contractors.
• Reduce risk of accidents by monitoring the property for safety violations and potential hazards and reporting issues promptly.
• Support residents in adhering to residential policies and lease agreements.
• Assist in maintaining the property to Tanger’s high standards within budget.
• Schedule apartment turnovers in a timely manner.
• Leasing support: respond to calls, qualify applicants, show apartments, and prepare move‑in paperwork.
• Monitor rental activity, on‑site sales, marketing outreach, and advertising plans.
• Manage residential platforms such as  and LRO.
• Maintain up‑to‑date knowledge of market rents and demographics to gain a competitive edge.
• Inspect apartments with residents at move‑in/move‑out and complete required paperwork.
• Accurately process and report receipt of application fees, security deposits, rents, and other fees.
• Learn and follow Fair Housing regulations, tax compliance, and other relevant laws.
• Assist delinquent residents per policy, collect late fees, and file unit reports on time.
• Monitor compliance with security and safety policies and report concerns.
• Assist in reviewing security policies and procedures with contracted security and center staff.
• Adhere to Tanger’s hazard prevention and risk mitigation policies to provide a safe shopping and work environment.

• High school diploma or equivalent.
• 2‑3 years of prior customer service, hospitality, or administrative experience.
• Willingness to learn residential operations, leasing processes, and safety standards.
• Valid driver’s license with a clean driving record.

• Bachelor’s degree preferred.

• Ability to promote and enforce safety at all times, reporting potential safety issues immediately.
• Maintain accurate records and proper record‑keeping.
• Meet safety, cleanliness, and service standards throughout the property.
• Observe conditions, follow established procedures, and escrow issues appropriately.
• Complete assigned tasks independently after training and seek guidance when needed.
• Work a flexible schedule, including holidays and weekends as required.
• Read and comprehend documents in English, such as operations manuals, facility guides, and contracts.
• Adhere to Tanger’s Core Values:
  Integrity, Innovation, and Inclusion.

EEO and E‑verify:
Tanger values diverse perspectives and is committed to fostering an environment where everyone is valued and respected. Tanger is an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. Drug‑free workplace. A background check will be conducted for this position.

Accessibility:
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or an alternative method of applying by emailing