Night Auditor

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Regular Full-Time Marriott - Key Tower, Cleveland, OH, US

30+ days ago Requisition

Salary Range: $19.00 To $20.00 Hourly

Night Auditor is responsible for addressing guest concerns and inquiries during non-peak hours, also assisting with late check ins and early check outs, ensuring a smooth process.

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 2 years of related experience required.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

• Workisperformedindoorsandoutdoorsinacommercialsettingwithregularexposuretocold, heat, noise, people, and equipment.
• Abletoworkindependentlyorasateammember andsupportmanagerswithspecialprojects.
• Strongcollaborationskills–workswellacrossfunctionalareas—excellentrelationship-building skills; able to collaborate with various levels of the organization.
• Thephysicaldemandsdescribedhere representthosethatanemployeemustmeet toperform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouchorcrawl; talkor hear, and tasteorsmell. The employee must occasionallyliftormoveupto
  80pounds.
  
  Specificvisionabilitiesrequiredbythejobincludeclose vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Respect
  :
  Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.