Guest Services - Agora​/Jacobs Pavilion​/Globe Iron

3 days ago Be among the first 25 applicants

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments that give the world reason to cheer.

Our business is intertwined with the human mind and heart. We strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we serve; reach beyond traditional boundaries to support our communities; and minimize our environmental impact through sustainable practices.

If you're looking for a challenge that allows you to make a difference, join us in giving the world reason to cheer!

Summary
Guest Services Staff will serve as the primary point of contact for guests at the venue, responsible for providing a safe and welcoming environment from entry onwards. They will deliver customer service duties professionally, expertly, and courteously.

Primary Responsibilities

• Answer guest questions, direct guests to key areas (restrooms, ATM, coat checks, VIP areas, concert zones), and assist as needed.
• Operate coat check rooms following established guidelines.
• Scan tickets for entry, administer wristbands for access (21+, VIP, private events).
• Greet guests, resolve complaints, escalate issues as necessary, and monitor conduct to ensure safety. Responsible for responsible alcohol consumption and underage drinking prevention.
• Assist with seating, including ADA accommodations.
• Enforce venue policies, complete required training, and participate in meetings.
• Participate in emergency evacuations, communicating effectively with guests.
• Monitor guest flow during arrivals and departures to comply with safety regulations.
• Perform additional duties as assigned by management.

Qualifications

• High School Diploma or equivalent.
• 1-2 years related experience preferred.
• Ability to work in various conditions.
• Ability to lift up to 50 lbs.
• Positive attitude with excellent customer service skills.
• Ability to stand, walk, and climb stairs for extended periods.

Preferences

• Experience in event settings and knowledge of the music industry preferred.
• Availability to work nights, weekends, and holidays as needed.