Ticket​/Gate Agent; Customer Service Agent - CLE at Delta Airlines Cleveland, OH

United States, Ohio, Cleveland Airport Customer Service

Posted: 12-May-2026 |  #: 32560

Starting Pay: $20.55 per hour

Internal Employees:
Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role.

At Delta Air Lines, connection is at the heart of everything we do. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check‐in process.

This entry‑level role is mentored by leaders to help advance your career. Your responsibilities include:

• Owning the check‑in process, boarding process, and seat availability, including making gate announcements and ensuring customers have accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts, handling bags that may weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Managing shifts that vary by operational needs, ranging from early morning to overnight. Work hours per week range from 20 to 40 based on seniority.

All communications from Delta’s recruitment team will come from a Delta email domain. Contact  for legitimacy questions.

• Competitive salary, industry‑leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires eligible for up to 2 weeks of vacation (earned for use in the following vacation year).
• Up to 56 hours of paid personal time within 12 months.
• 10 paid holidays per calendar year.
• 12 weeks of paid maternity/parental leave for birthing parents; 2 weeks for non‑birthing parents.
• Comprehensive health benefits, including medical, dental, vision, short/long‑term disability, and life insurance.
• Family care assistance: fertility support, surrogacy and adoption assistance, lactation support, subsidized backup care, and programs for loved ones at all stages.
• Holistic Wellbeing programs supporting physical, emotional, social, and financial health, with access to employee assistance, free financial coaching, and mental health resources.
• Domestic and international space‑available flight privileges for employees and eligible family members.
• Career development programs to achieve long‑term career goals.
• Worldwide partnerships for community service, sustainability initiatives, and carbon footprint reduction.
• Business Resource Groups to promote inclusion and support.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts and voluntary benefits through Delta Perks (car and hotel rentals, auto, home, pet insurance, legal services, childcare).

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills with appropriate grammar, tone, and pronunciation.
• Basic digital literacy.
• Pass a physical ability test (PAT). Prepare via the provided video.
• Pass a Customer Service Assessment.
• Ability to hold airport‑specific requirements such as a SIDA Badge and Customs Seal.

• N/A