Retail Sales Associate

DUTIES AND RESPONSIBILITIES

• Assists customers in an enthusiastic and courteous manner; provides outstanding customer service.
• Advises and assists customers with their choices of product for themselves and for gifts.
• Utilizes various selling techniques to increase sales.
• Accurately completes sales using POS system according to established procedures.
• Stocks and cleans the store for the best sales appearance and ease of use for the customer.
• Develops and maintains knowledge of all merchandise in selling area to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with merchandising efforts, displays, and floor moves as needed.
• Utilizes customer-focused selling skills, add-on selling, closing skills, and other sales generating skills.
• Performs other related duties as assigned by management.

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Commitment to excellence and high standards
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Excellent customer service skills
• Creative, flexible, and innovative team player
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds.

• Analytical
  --Synthesizes complex or diverse information;
  Collects and researches data;
  Uses intuition and experience to complement data;
  Designs work flows and procedures.
• Problem Solving
  --Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills
  --Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication--Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Business Acumen--Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Cost Consciousness--Works within approved budget;
  Develops and implements cost saving measures;
  Contributes to profits and revenue;
  Conserves organizational resources.
• Ethics--Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support--Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values;
  Benefits organization through outside activities;
  Supports affirmative action and respects diversity.
• Strategic Thinking--Develops strategies to achieve organizational goals;
  Understands organization's strengths & weaknesses;
  Analyzes market and competition;
  Identifies external threats and opportunities;
  Adapts strategy to changing conditions.
• Judgment--Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Professionalism--Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Adaptability--Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time;
  Ensures work responsibilities…