Coordinator, Stadium Event Operations

Title:

Coordinator, Stadium Event Operations

Department:
Stadium Operations

Reports to:

Manager, Stadium Event Operations

Summary Description

The Coordinator, Stadium Event Operations plays a critical role in delivering world-class experiences at Huntington Bank Field. This position oversees the planning, coordination, and execution of both gameday operations and non-gameday special events, serving as Manager on Duty (MOD) for approximately 60% of all special events. The coordinator works cross-functionally with internal departments and external partners to ensure every event meets Cleveland Browns' standards of excellence.

Essential Duties & Responsibilities

Event Logistics & Coordination

* Coordinate logistics for assigned Browns events, ensuring smooth execution in alignment with plans established by the Manager.

* Partner with Aramark, 24/7 Security, Housekeeping, and Guest Services to determine staffing requirements and scheduling for non-gameday special events.

* Collaborate with clients and partners to confirm event specifications, including space requirements, staffing levels, equipment, and materials.

* Assess and fulfill asset needs for special events, including furniture, walk-through metal detectors, A/V equipment, and signage.

* Develop and maintain Programming Diagrams for all event spaces, mapping placement of tables, chairs, equipment, and supplies.

* Assist with financial tracking and post-event settlement.

* Development and coordination of the building event calendar for private events, tours and football operations events.

Manager on Duty (MOD) - Special Events

* Serve as MOD for approximately 60% of all special events (gameday and non-gameday), providing on-site leadership and decision-making authority.

* Ensure all event spaces are properly set up, staffed, and equipped in accordance with approved event plans.

* Act as the primary point of contact for clients, partners, and stadium staff during assigned events.

Gameday Operations

* Support operations within a designated area of the stadium on gameday, assisting with setup and staff coordination.

* Escalate issues to the appropriate department leads and ensure the area remains guest-ready throughout the event.

* Serve as the Event Management lead in command post for gamedays and major events.

* Monitor and respond to fan text messages during gamedays and major events, addressing guest concerns and coordinating appropriate staff responses in a timely manner.

General & Administrative

* Support department colleagues across Stadium Operations functions as needed.

Perform additional duties as assigned by the Manager, Stadium Event Operations

Required Experience & Skills

Education & Experience

* Bachelor's degree in Event Management, Sports Administration, Hospitality, Business, or a related field preferred; equivalent work experience will be considered.

* Preferred 1-2 years of experience in event management, venue operations, or a related field.

* Prior supervisory experience with a demonstrated ability to lead and motivate large, part-time or hourly teams.

Skills & Competencies

* Strong organizational skills with the ability to manage multiple events simultaneously and prioritize effectively in a fast-paced environment.

* Confident decision-maker who can work independently and respond quickly to dynamic, on-site situations.

* Clear understanding of departmental and organizational policies, procedures, and staff responsibilities.

* Proficient in Microsoft Office Suite (Word, Excel, Outlook); comfortable with standard office technology including smartphones and photocopiers.

* Excellent verbal and written communication skills; ability to interact professionally with staff, clients, and partners at all levels.

Physical & Licensing Requirements

* Valid driver's license with the legal ability to operate a passenger vehicle, golf cart, and forklift (Training available).

* Ability to walk, stand, and climb stairs and ramps for an entire shift (8-12 hours).

* Ability to lift, carry, and transport items in excess of 50 lbs.

* Ability to work flexible, irregular hours including nights, weekends, holidays, and special events as required.