Event Venue and Group Sales Coordinator

Part-Time Event Venue & Group Sales Coordinator

The Cleveland Museum of Natural History seeks a Part-Time Event Venue & Group Sales Coordinator to join our dynamic team to schedule, plan and execute private events from start to finish. This is an entry to mid-level position in Event Management and Sales. Reporting to the Manager of Private Events and Group Sales, the Coordinator will be responsible for revenue generation and logistical tasks in relation to events held at the museum, coordination of non- school group tours and assisting with museum events as needed.

Event Coordination

• Acts as primary museum contact for assigned events serving as point-of-contact throughout the event including event set-up and breakdown.
• Coordinates with outside contractors and internal departments while ensuring the protection of Museum exhibits and displays.
• Responsible for ensuring the operational needs of clients are met by mobilizing the necessary internal resources to properly set-up, operate and close out assigned event.
• Works proactively with on-site caterer to provide seamless execution and ensure contractual obligations are met.
• Ensures that rental space and audio visual equipment has been inspected and ready for use on designated event/program day. Assists and coordinates with museum's IT/TECH department to ensure proper maintenance of equipment and reports any issues.
• Advises clients on operation procedures, policies rules and regulations of museum as it relates to their event.

Event Administration

• Maintains documentation of all contracts and correspondence related to accounts.
• Maintains event and group sales database which may include preparing, reviewing and completing final payments and invoicing.
• Creates and maintains drawings and set-up forms for internal and private events.
• Prepares post-event evaluations and updates all pertinent information into computer database/files.
• Works collaboratively with other departments, and coordinates details for museum events as assigned. Builds and maintains relationships with high-level individuals and organizations.
• Performs related duties as assigned by Manager.

Education and/or Experience

• Associates degree, or three to five years of related experience and/or training. A minimum of two years' experience in a highly visible customer service-related position, preferably front-line hospitality experience or significant contact with customers or visitors.
• Proficient knowledge of Microsoft Office products including Word, Excel, and PowerPoint. Experience working with CRM databases, Cvent Social Tables and Altru by Blackbaud helpful.
• Excellent problem solving and decision-making skills
• Excellent written and verbal communication skills

Other Qualifications:

• Must have pleasant demeanor, positive attitude and be comfortable interacting with internal and external clients
• Excellent attention to detail and organization
• Must be able to work under limited supervision
• Ability to work in a team environment, initiate collaboration and seek to resolve conflicts as they arise.
• Possess a professional and resourceful style: willingness to learn, to take initiative, and manage multiple tasks.
• Ability to include evenings and weekends in the normal work schedule
• Ability to be an enthusiastic ambassador of the Museum by keeping abreast of new exhibits, museum-wide programs and maintaining a scientific curiosity about the natural world.