Accounts Receivable & Collections Specialist

Overview

The Credit & Collections Specialist is responsible for managing customer accounts, extending credit where appropriate and ensuring timely and accurate payments. This position is responsible for the accounting tasks, analysis, and problem resolution related to credit and collections and maintaining accurate account records. The Credit & Collections Specialist will seek opportunities to train, support, and guide AR team members while supporting the supervisor as needed to help drive the achievement of KPI’s for the entire team.

• Monitor customer accounts to ensure timely and accurate payments. Research customer discrepancies, review, and act on any deviation from client payment plans.
• Collect delinquent customer accounts. Identify and communicate accounts that need to be prioritized and escalated to AR Supervisor.
• Process credit applications, perform credit inquiries, and determine credit limits for customer accounts. Maintain database of credit applications and customer files for the department.
• Process refunds, debits, credits, customer account statements and past due correspondence to keep all accounts up to date. Process customer credit card payments and issue necessary refunds.
• Review and release orders on hold for credit limit issues and notify customers and sales of orders on hold.
• Serve as back-up for cash application and other team members as needed.
• Process online invoices, pull remittance detail, and maintain updated information on customer portals.
• Demonstrate positive leadership behaviors including, but not limited to, meeting deadlines, following company policies, and maintaining consistent quality work. Train, mentor, and/or provide guidance to junior level team members on policies, processes, and systems.
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines.
• Other duties as assigned.

A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in a collections role, where a number of years and proven knowledge may offset the degree requirement.

• Requires general knowledge of credit, collection, and billing procedures to determine the best method of collection from delinquent credit accounts.
• Previous general knowledge and experience in accounts receivable and/or collections is preferred.
• Requires solid written and verbal communication skills.
• Strong analytical, conceptual, and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self-motivated, and disciplined with the ability to multi-task.
• Must successfully complete a criminal background check, drug screen and E-verify.

At Mazzella, we re more than just a company – we re a family. With over 1300 employees and 60 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

• Team-Oriented Environment:
  Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance:
  Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development:
  Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture:
  Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries:
  Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits:
  Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits:
  Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your…