Senior Merchant Business Advisor

Job Summary

The Sr Merchant Business Banking Sales Advisor serves as an integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts. With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client’s trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs.

The advisor provides recommendations and solutions to help ensure the team achieves their goals, resolves client issues and executes appropriate actions to ensure client satisfaction, and partners with various functional groups and lines of business throughout the bank for growth opportunities.

127 Public Square, Cleveland, Ohio

• Acquire new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client-focused teams including Retail banking, Business Banking, Private Banking and Treasury.
• Consult with prospective businesses in identifying the proper payment solution to meet the business needs; present and sell merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products.
• Identify merchant's other banking needs and work with available Key Bank resources to deliver solutions that meet those needs.
• Prospect within an assigned region to supplement bank referrals.
• Perform other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor’s Degree or equivalent in training and experience (required)

• A minimum of 3 years of Payments related experience in a banking environment (required)
• A minimum of 3 years’ experience with success in a client-focused environment with aggressive growth and service goals (required)

• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills

• Persuasion:
  Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
• Collaboration:
  
  Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organization reach its goals
• Decision Making:
  The ability to follow directions while identifying a defensible course of action among alternatives
• Adaptability:
  Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change

• Storytelling:
  Describes storytelling techniques, concepts, and potential benefits

• All Key Bank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Please  for a list of benefits for which this position is eligible.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Job Posting Expiration Date: 04/30/2026