Loan Officer

The Loan Officer plays a critical role in advancing HFLA’s mission. You’ll work directly with community members to create a dignified lending experience and help them access fair financial resources.

This is a people-centered role for someone who is both detail‑oriented and deeply empathetic—someone who can balance process with compassion and sees lending as a tool for empowerment. Many of our borrowers would not otherwise have access to safe, affordable capital.

In this role, you are not just processing applications; you are helping individuals take meaningful steps toward stability, opportunity, and dignity.

Salary Range: $40,000-$45,000

• Guide applicants through the lending process with clarity, respect, and responsiveness.
• Assess loan applications to ensure requests meet HFLA’s lending guidelines.
• Evaluate loan applications based on quantitative and qualitative factors.
• Advocate on behalf of applicants to the Loan Review Committee (HFLA Board Members) and make lending recommendations based on individual assessments.

• Help manage the flow of applications through decision.
• Collaborate closely with the lending team to ensure timely application processing.
• Maintain accurate records and track application progress in internal systems

• Contribute to a collaborative, mission-driven team environment.
• Assist with broader program needs and occasional special projects.
• Adapt to shifting priorities and workload as needed.

• Strong customer service skills and a genuine desire to help people.
• High attention to detail and strong organizational ability.
• Clear communicator who can explain complex processes simply.
• Thoughtful decision‑maker who can assess situations quickly and fairly.
• Patient, empathetic, and solution oriented.

• Familiarity with social services and community resources is a plus.
• Experience managing workflows or databases is helpful.
• Ability to handle sensitive financial situations with discretion and respect.
• Willingness to occasionally work evenings or weekends.