Loan Servicing Specialist

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company‑provided short‑term disability, an employee assistance program, and a wellness program.

The Loan Servicing Specialist (Call Center Representative) will provide professional and knowledgeable assistance to borrowers in a call center environment. This role is responsible for ensuring outstanding customer service for loan customers, third‑party requestors, and internal Cross Country Mortgage staff. The Specialist serves as the first point of contact for customer telephone calls and e‑mails and assists in resolving a wide variety of loan servicing inquiries while performing all duties in accordance with company policies, procedures and state and federal regulations.

• Responsible for the new loan set up on the sub‑servicing system.
• Perform outbound calls and receive inbound calls from borrowers, providing customer service support to borrowers.
• Pull all required documents for the new loans.
• Follow up with appropriate departments to obtain missing documents.
• Reconcile and monitor data accuracy on the MERS systems.
• Work with insurance companies to reflect the proper mortgagee clause.
• Monitor and collect first payments from mortgagors.
• Respond to inquiries from mortgagors on their loan account.
• Other duties as assigned.

• Associate’s degree or equivalent in a business‑related field or equivalent combination of education/experience, preferred.
• A minimum of 1 year’s residential mortgage processing experience.
• Experience in banking or finance related field, preferred.
• Knowledge of loan documentation, loan systems, operations and accounting.
• Proficient with Microsoft Excel and Word.
• Excellent attention to detail and organization skills.
• Excellent communication and customer service skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

Cross Country Mortgage, LLC offers a robust benefit package:

Cross Country Mortgage, LLC (NMLS
3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.

NMLSConsumer

Access.org.

Cross Country Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.