Mortgage Loan Officer - Non‐; Hybrid - Cleveland, OH

Job Category

Non-Exempt

MORTG
001833

Corporate Campus, 7007 Broadway Avenue, Cleveland, OH 44105, USA

We are seeking dependable loan professionals who take pride in doing quality work and genuinely enjoy helping customers navigate the loan process. This is a stable, non‑commission role – there are no sales goals or quotas, and you will not be measured by how many loans you “sell.” Instead, success in this position comes from providing consistent, accurate support and clear guidance to customers throughout their loan journey.

This role is well suited for individuals who enjoy working in a structured, team‑based setting and are committed to accuracy, follow‑through, and accountability.

You will work in a call center environment (inbound and outbound calls), managing a pipeline of approximately 55–65 home equity and mortgage loan applications. You will guide customers from application through closing with timely follow‑up, strong attention to detail, and exceptional service. You will be scheduled to work Monday through Saturday with a rotating day off.

• Manage and follow loan applications from origination through closing
• Provide proactive communication to customers regarding documentation and next steps
• Handle inbound and outbound calls related to new or existing applications
• Maintain accuracy and productivity while managing deadlines
• Work collaboratively with team members and other departments

• 2+ years of current or recent experience taking home equity or mortgage loan applications
• Ability to understand the customer needs, ask for the business, and build rapport
• Experience managing a pipeline through closing (preferred)
• Strong organizational skills with the ability to prioritize a high‑volume workload
• Excellent verbal and written communication skills, including a professional and friendly demeanor
• PC proficiency: experience with Mortgage Software preferred
• High School diploma or equivalent
• Bilingual skills are a plus
• Competitive compensation packages
• Medical, dental, vision, and more
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $20.00 – $26.00 per hour.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.