Mortgage Loan Administrator - Special Programs​/Initiatives - Hybrid; Cleveland, OH

Job Details

Third Federal is a leading lender of conventional home mortgages in 27 states plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, communities, associates, and stockholders. Our value system of love, trust, respect, a commitment to excellence, and fun is at the heart of our culture.

At Third Federal, you will find strength and stability in your career. With more than 90 years of history and a low turnover rate, we have never had layoffs. We are certified as a ‘Great Place to Work’ and recognized with workplace awards. We care for our associates’ professional development, health, and wellness.

This role is in the Mortgage Passport department, a dynamic and agile team supporting a range of specialized mortgage products. Team members work directly with borrowers on first‑position mortgages, providing end‑to‑end guidance throughout the loan process. The team also partners with brokers to support second mortgage needs, including home equity and bridge loan products. The role offers the opportunity to contribute to innovative product development within a fast‑evolving environment.

The position is hybrid (3 days in office/2 days remote) based at 7007 Broadway Ave in Cleveland.

• Serve as a key point of contact for broker partners, supporting various mortgage products.
• Educate external loan officers on product offerings, process standards, and best practices.
• Communicate proactively with applicants to explain product terms, gather documentation, and address questions.
• Manage a pipeline of loans from inquiry through closing, providing clear guidance and exceptional service.
• Maintain organized workflows, monitor pipeline activity, and prioritize tasks.
• Collaborate with internal teams to ensure efficient loan progress, identify process improvement opportunities, and contribute to emerging initiatives.
• Adapt quickly to new products, pilot programs, and evolving processes.

• Previous mortgage loan origination and/or follow‑up experience.
• Hold an active or previously active NMLS license.
• Proactive, ambitious mindset with a strong desire to grow.
• High level of organization and ability to manage a fast‑moving pipeline.
• Confidence in building strong professional relationships with borrowers, brokers, and internal partners.
• Excellent verbal and written communication skills.
• Ability to learn new products and processes quickly.
• Positive, solution‑oriented attitude with ability to work independently and collaboratively.
• Strong PC proficiency and comfort navigating multiple systems.
• DU mortgage origination experience preferred.

• Competitive compensation package.
• Medical, dental, vision, and more.
• 401(k) match.
• 11 bank holidays and vacation/sick time.
• Stock ownership allocation.
• Exceptional culture and value system.
• Strong work/life balance.
• Growth opportunities.
• Mortgage discount program.
• Education reimbursement program.

Pay range: $20.00 – $26.00 per hour. Pay is determined by qualifications and experience.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identity or sexual orientation, disability, protected veteran status, or any other classification protected under law.