Commercial Relationship Service Specialist II

Summary

The Commercial Relationship Service Specialist II is the primary point of contact for assigned Commercial customers and Relationship Managers. The CML RSS II works independently and in partnership with the Relationship Manager by providing a best‑in‑class experience for a diverse Commercial portfolio. The CML RSS II applies knowledge and understanding of customer and product onboarding to enhance relationship management, retention, and deepening sales.

• First‑line decision maker who mitigates issues/questions being elevated to management and/or resulting in customer impact; keeps the Deal Team abreast of material changes and risk. Responsible for identifying, researching, analyzing, and resolving complex problems by utilizing resources and critical thinking to independently ensure adherence to bank policies, procedures and retain relationships.
• Utilizes expertise to manage complex, highly visible, large, and/or sensitive customers and services. Offers products to grow relationships such as Escrow Services, Deposit Account Control Agreements, FBO’s, Controlled Disbursement, Credit Sweeps;
  Public Funds; understanding of large private and public companies ($50MM - $2BB+ annual sales), high‑risk businesses and entity types (foreign owned subsidiaries, custody, private investment, private equity) and specialized verticals:
  Fund Finance, Sponsors;
  Institutional and Government, North American Financial Services, REIT’s, Healthcare, Commercial Real Estate, Tech & Telecom, Large Corp, Middle Market, etc.
• Provides exceptional oversight of onboarding, commercial deposit and loan accounts, has advanced ability to manage all aspects E2E and facilitate complex features, customer experience, and risks; responsible for handling sizeable relationships, approving multi‑million dollar transactions and special handling of unique requirements relating to assigned portfolio.
• Represents Huntington’s Commercial brand by providing a Category of One experience for customers; professional, discreet, and positive communications with forward‑thinking solutions.
• Attends customer meetings independently or with Deal Team; participates in deal team and business segment meetings; stays informed of customer strategies, relationship plans, and business team priorities.
• Performs other duties as assigned.

• High school, GED, or equivalent required; bachelor’s degree preferred.
• 3–5+ years in commercial banking with a focus on deposits, loans, treasury management, customer service, banking operations and high aptitude of business acumen.
• Demonstrates confidence and professionalism, with the ability to collaborate and interact with all levels within the organization.
• Proficient use of Microsoft Office and other digital resources.
• Excellence in customer service, initiative‑taking, focused and goal‑oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong ability to facilitate and negotiate.
• Strong organizational skills with diligence, planning and follow‑up.
• Ability to work independently on multiple tasks without compromising quality.
• Enhanced critical thinking and analytical skills.
• Adaptable to change.
• Promoter of Huntington and Commercial cultures.
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

$27.40 – $54.33 Hourly. The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Visit Huntington’s Career Web Site for more details.