Assistant Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Assistant Branch Manager within PNC's Retail Bank organization, you will be based in Miami, Florida at the PNC Uptown 7thAve Retail Branch. Bilingual Spanish Preferred. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Supports all aspects of branch, including individual and team performance.

• Builds a high performing team through the attraction, onboarding, coaching and development of branch team members.
• Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment.
• Drives revenue and loyalty through proactive interactions with clients.
• Manages, coaches and executes a proactive client experience within an omni channel environment.
• Provides solutions and advice to improve client financial well‑being.
• Leads effective problem resolution.
• Manages the branded sales process to proactively achieve sales targets and customer loyalty.
• Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households.
• Drives the employee experience.
• Acquires and retains talent through coaching and development of employees.
• Assists in the performance management process for all employees.
• Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
• Exercises sound decision‑making to identify and mitigate potential risk.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Branch Banking Services
• Coaching Others
• Decision Making and Critical Thinking
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Retail Lending
• Selling

Work Experience:

Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education:

Associate’s degree

Certifications and Licenses:
No required certification(s). Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

• Medical and prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15–25 vacation days each year, depending on career level; and years of service benefits.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents:
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.