Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Cleveland, OH.

PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC encourages candidates to connect with their recruiter and hiring manager to discuss workplace expectations, branch hours, and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying opportunities to improve the customer’s financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and loyalty.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty.
• Create customer loyalty and grow share of wallet through a differentiated customer experience, performing lobby engagement activities, positioning PNC products to the needs, and educating customers on technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrate sound judgment within established limits, and participate in daily branch operations ensuring efficient and accurate completion.

• Customer Focused – Knowledgeable of practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized solutions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Roles at this level typically require an associate’s degree (or equivalent) and related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, certification, and experience (including military service) may be considered.

No degree required.

No required certifications.

Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

The opening is expected to be posted for two business days from 04/15/2026, with possible extension at management discretion.

PNC offers a comprehensive range of benefits for full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, child/elder care, adoption and surrogacy assistance, educational assistance, a wellness program, paid time off,…