Mortgage Loan Officer

• Interview and counsel members about first mortgage loans

• Take mortgage loan applications

• Establish and maintain personal relationship with members

• Guide and follow their mortgage loans from initial application through the loan closing process

• Determine applicants' qualifications

• Provide detailed information about Navy Federal's mortgage and equity loan products

• Clarify complexities of the mortgage/equity loan process

• Evaluate, personalize, and recommend financing alternatives

• Build and maintain referral relationships with realtors, builders, and other centers of influence

Requirements

• Ability to work effectively and efficiently with automated systems
• Familiarity with accounting, credit, and/or lending principles and techniques
• Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
• Exposure to lending application and approval process
• Familiarity with mortgage lending concepts and principles
• Familiarity with banking/financial industry standards and practices
• Effective database and presentation software skills
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective word processing and spreadsheet software skills
• Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems (Desired Qualification)
• Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations (Desired Qualification)
• Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs (Desired Qualification)

Core Competencies

Demonstrates expertise in mortgage lending processes, including application, approval, and closing, while effectively guiding members through complex financial transactions. Proficient in building relationships and providing exceptional customer service within the banking and financial industry.

Highest-signal resume keywords

• Mortgage Loan Application Processing
• Customer Service Experience in Financial Institutions
• Knowledge of Mortgage Lending Principles
• Effective Communication of Complex Legal Documents
• Database and Presentation Software Skills

ATS Optimization Keywords

Hard Skills

• Mortgage Lending Concepts
• Mathematical Calculations
• Lending Application and Approval Process
• Mortgage/Equity Loan Processing
• Documentation Requirements and Regulations

Soft Skills

• Relationship Building
• Guiding Members Through Interactions
• Presenting in Professional Settings
• Analyzing and Applying Information

Industry Keywords

• Banking Standards
• Financial Industry Practices
• VA Loan Programs
• Conventional Loan Programs

Tools & Technologies

• Navy Federal Mortgage Production Systems
• Word Processing Software
• Spreadsheet Software