Operations Supervisor (GOV

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.

As an Operations Supervisor (GOV) within PNC's AR Advantage Operations organization, you will be based in Cleveland, OH and work a Sunday‑Thursday schedule, 5:30PM‑1:30AM. PNC is an in‑office company that encourages a supportive culture where employees can thrive and achieve work‑life balance. This role does not support sponsorship for employment visas.

• Oversee operations workflow and own the execution of transactions/processes.
• Manage direct reports on the operations team.
• Be responsible for achieving desired business results and assist team members with escalated issues.
• Process and reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• Partner internally to resolve escalations and provide guidance.
• Interact with external customers and third parties to complete transactions or resolve escalated issues.
• Provide coaching and development to team members.
• Lead team meetings and continuous improvement sessions.
• Provide consultation and advice to service partners and customers.
• Lead improvement initiatives, including reviewing existing processes, making recommendations, and supporting implementation.
• Update standard operating procedures as appropriate.
• Participate in and may oversee projects.
• Review transactions and/or reports to identify exceptions, monitor quality, and ensure compliance.
• Manage and be accountable for risk mitigation activities and verify completeness and accuracy of procedures.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk – Assess and effectively manage all risks associated with business objectives to ensure adherence to PNC's Enterprise Risk Management Framework.
• Include Intentionally – Cultivates diverse teams and inclusive workplaces.
• Live the Values – Role models PNC values with transparency and courage.
• Enable Change – Takes action to drive change and innovation.
• Achieve Results – Takes personal ownership to deliver results and empowers others in decision‑making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role, including the following:

• Preferred skills:
  Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results‑Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP).
• Competencies:
  
  Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures.

Work Experience:

Requires typically 3+ years of related experience or product knowledge; a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education:

No degree required.

Certifications:

None required.

Base Salary: $45,375.00 – $75,625.00; may vary by location, market data, skills, experience, and education. This role is incentive eligible based on company, business, and/or individual performance.

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance; short and long‑term disability protection.
• 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid; robust wellness program with financial incentives.
• Paternity and/or maternity leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15–25 vacation days…