Credit & Collections Manager

Posted Thursday, July 9, 2026 at 7:00 AM

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity , Customer Service , Accountability , Respect , and Excellence . For more information, please visit:

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

• The Credit & Collections Manager reports to the Divisional VP, Finance & Accounting
• Located in Cleveland, OH
• Full-Time
• Hybrid

The Credit & Collections Manager holds a position of accountability, overseeing the entire credit management and contract management functions within the organization. With a focus on maintaining compliance with state and federal procedures, this role involves strategic leadership, managing credit terms, and supervising the Credit Analysts. The Credit & Collections Manager will play a pivotal role in safeguarding corporate assets, ensuring effective credit risk assessment, and fostering positive relationships both internally and externally.

• Manage and oversee all credit functions for the division.
• Establish credit terms and procedures for the control of assets, records, loan collateral, or securities.
• Protect corporate assets by filing necessary liens/UCC’s where applicable.
• Ensure compliance with state and federal procedures.

• Review contracts for proper language prior to acceptance.
• Work closely with Contract Administration to ensure timely issuance of non-system invoices and deposits receipt within contract terms.

• Supervise Credit Analysts and manage workflow.
• Maintain appropriate staffing levels to meet the credit needs of the organization and customers.

• Develop and utilize performance metrics for the Credit Department.
• Assist in modifying processes and procedures to maximize efficiency.
• Effectively utilize technology to aid in managing department productivity.
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit to customers.
• Exercise wise judgment when making risk assessment decisions regarding terms, credit limits, and payment plans.

• Consult with customers to resolve complaints and verify financial and credit transactions through research and effective communication.
• Act as a liaison between Sales, Accounting, Credit, Design, & Management for proper adherence to policies and approvals.

• Conduct Credit training for new hires in the organization.
• Attend NACM meetings as requested.
• Commit to growth in understanding the food service industry.

• Communicate and appropriately elevate A/R concerns and resolutions through the preparation and distribution of A/R aging to CFO.

• Strong business acumen with a concentration in Accounting and Credit.
• Advanced proficiency in MS Office suite and operating systems.
• Thorough knowledge of economic and accounting principles and practices.
• Accurate interpretation of credit reports.
• Excellent customer service, sales-minded attitude.
• Advanced math skills.
• Excellent ability to assess, negotiate, and follow up on credit issues.
• Ability to maintain a positive attitude and enthusiasm under all…