Supervisory Veterans Service Representative; AVSCM

• Planning, organizing, coordinating, directing, and controlling the work of the Division.
• Revising and developing work methods to support division priorities.
• Ensuring proficient resource utilization and quality of work performed and services rendered; writing/establishing policies and procedures within the Division.
• Maintaining the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical, which commit the Federal Government to unusual liability.
• Forecasting both short- and long-range workloads of the division so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided.
• Reviewing written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Serving as a technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establishing and building relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

• Planning, organizing, coordinating, directing, and controlling the work of the Division.
• Revising and developing work methods to support division priorities.
• Ensuring proficient resource utilization and quality of work performed and services rendered; writing/establishing policies and procedures within the Division.
• Maintaining the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical, which commit the Federal Government to unusual liability.
• Forecasting both short- and long-range workloads of the division so adequate funds, staffing, space, equipment, and supplies will be planned for, budgeted, and provided.
• Reviewing written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Serving as a technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establishing and building relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

Full time, Monday through Friday

Available

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case‑by‑case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

No

This is not a virtual position.

Supervisory Veterans Service Representative (AVSCM); PD 37977A

Not required

Not Authorized

The regular and recurring work of the position is primarily sedentary. Some walking, bending, stooping and carrying of light materials may be necessary. Occasional use of an automobile and public transportation may be required to attend conferences and meetings. No special physical exertion is required.

Conditions of employment

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selected applicants will be required to complete an online onboarding process.
• You may be required to serve a 1-year supervisory probationary period for this position.
• You may qualify for the Buyer Value Offer Program (BVO) reimbursement of relocation in accordance with agency policy.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/04/2026.

Applicants who are current federal employees and have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the federal service. An SF-50 that shows your time‑in‑grade eligibility must be submitted with your application materials.