Medical Assistant - Family Planning

Overview

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Medical Assistant to serve our patients at our Old Brooklyn Health Center. The Medical Assistant performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service.

The Health Care Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.

Funding incentives include a first-pay incentive and a subsequent incentive after successful completion of 6 months, plus a hiring incentive. Eligibility applies to employees who remain employed, full- or part-time, and in good standing at the time of each payout. Payments are prorated for part-time hires. COVID-19 vaccination is optional for all Associates, contractors, volunteers, and vendors; staying up to date is encouraged.

Vaccinations are available at our clinics. For additional local vaccine providers, visit COVID-19 Vaccine Provider Locations | COVID-19 (ohio.gov).

At Planned Parenthood, onboarding and training is the foundation for a successful and thriving career. New Heath Services Associates will take part in a robust clinical training program with a mix of virtual, instructor-led, and hands-on styles.

• Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources. Briefly orients patients on what to expect during their visit. Informs patients about delays.
• Respond to telephone calls by making appointments, providing information and appropriate referrals.
• Schedule, cancels and reschedules patient appointments as appropriate.
• Prepare and maintains patient medical records.
• Maintain accurate records for patient registration, medical records, lab testing, etc.
• Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing/printing client receipts.
• Provide client with correct forms and ensures forms are completed.
• Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
• Gather and record all pertinent information from patients in order to provide health services. Enters information on patient visits into the medical record and patient data system. Maintains patient data system files with accurate, current patient information.
• Conduct verbal history and appropriate screening for medical record documentation
• Screen medical and social history with correct documentation of pertinent information.
• Can administer medication according to scope of practice or licensure
• Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol
• Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards. Promotes/maintains communication with patients, peers, health center manager, clinicians and administration
• Prepare clients for exams and assists in exam room when needed.
• Understand…