Dispatcher, Healthcare

Ohio Ambulance provides BLS/ALS emergency and non-emergency medical transportation and non-medical transportation services to various medical facilities throughout Ohio.

Ohio Ambulance is seeking qualified applicants for a Dispatcher position at our 24/7 Medical Transportation Call Center in Euclid, Ohio. Our Call Center consists of Dispatchers and Medical Transportation Advisors (MTAs) who are responsible for advising callers on how to schedule necessary transportation services in both emergent and non-emergent settings. Dispatchers and MTAs obtain necessary information at time of call to schedule and deploy the proper resources in a timely manner.

These individuals are required to exhibit extensive communication skills with other healthcare professionals, clients, and peers.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Auto Club
• EMT Tuition Reimbursement
• Paramedic Scholarship Program
• Referral Bonuses
• MUCH MORE!!!

Wage: negotiable based on previous experience and availability

• Age 18 or higher.
• HS Diploma or passage of a high school equivalency exam.
• Able to pass Local, State, Federal and Contract required background checks, Drug and other screenings.
• Proficient with Microsoft Windows based applications.
• Strong written, verbal, and interpersonal communication skills.
• Possess a high-level of integrity while handling sensitive/confidential data and resources.
• Exceptional attention to detail.
• Related experience in a medical office, hospital or other medical facility.

• 1 year of experience.

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Visual acuity for close vision, color vision, and the ability to adjust focus.
• Hear in the normal audio range with or without correction.
• Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment/the telephone.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.
• Ability to operate a radio microphone or console equipment.
• Frequent exposure to continual background noise, static, and additional ancillary noise from communications/telecommunications/office equipment.

EMS Dispatcher

• Reports to:
  
  Director of Communications
• Employees Supervised/Directed:
  None
• FLSA Code:
  Non-exempt

The Dispatcher is responsible for coordinating radio and telephone transmissions with Ohio Ambulance Solutions vehicles, agencies, and individuals to assure the delivery of basic and/or advanced emergency and non-emergency medical care and transportation to the sick and injured in accordance with all applicable laws, regulations, and Ohio Ambulance Solutions policies.

The Dispatcher shall always act in a manner consistent with, and aimed at furthering the vision, mission, and operating principles of Ohio Ambulance Solutions, and is responsible for actively disseminating and interpreting them and their connection with day-to-day operations and decisions. The individual in this position must possess the ability to work well with others without regard to their race, religion, color, sex, gender identity, sexual preference, ancestry, age, national origin, disability, marital or veteran status, and economic or educational background.

It is understood that the work of the Dispatcher will be performed in a competent, timely, collaborative, and professional manner, and in strict accordance not only with all applicable laws, but also with the high standard of ethical behavior that is the hallmark of Ohio Ambulance Solutions. This expectation includes maintaining the confidentiality of information and documents and recognizing that all work produced is the property of Ohio Ambulance Solutions.

• An enthusiastic dedication to innovative, customer-driven service and personal…