Community Health Worker, Professional II

Community Health Worker, Professional II

12201 Euclid Ave, Cleveland, OH 44106, USA

Posted Friday, February 27, 2026 at 5:00 AM

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 12 locations throughout Greater Cleveland, creating life‑changing solutions for people to lead healthier and more successful lives. We provide high‑quality healthcare to everyone who comes through our doors, regardless of their ability to pay. Our health care services include mental and physical health care, primary care, dental, behavioral health urgent care, pharmacy services, addiction and substance use treatment, HIV/AIDS prevention and support services, along with trauma recovery service.

Providing quality benefits to our staff is important to us. Just as important is our staff’s well‑being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability

Schedule:

8:30am-5:00pm, Monday - Friday. In‑office to start with Hybrid possibilities.

The Community Health Worker participates in the clinical team by providing care and care coordination to individuals and families within the community. Uses care coordination skills with individuals, their families, and both internal and external providers to ensure seamless care. Links client to health promotion and wellness activities and helps to make linkages to community services. Maintains a therapeutic relationship with clients on his/her team in meeting the biopsychosocial needs of the client.

• Create connections between vulnerable populations in our health care system with community resources and referrals.
• Provide assessment of needs and screenings to all new referrals
• Engage client in development of a plan (pathways plan) to address needs identified in the assessment or by the clients report of needs
• Provide education to clients to help them better understand their health and on subjects that can have a positive effect on their health
• Provides care coordination and care transitions for clients connected to the BHP (Better Health Partnership) Pathways Hub Program
• Advocate for vulnerable populations within the health care system and the community at large
• Engage clients and provide intensive outreach to clients via phone calls, home visits, community visits, and letters
• Complete a monthly needs assessment checklist to all clients on their caseload.
• Engage in monthly meetings with other CHWs who are part of the Pathways Program
• Perform basic administrative task related to the job which include:
• Entering of intake documents into records system
• Completion of encounter records
• Documenting outreach attempts
• Taking part in outreach/recruiting events
• Other Job Duties & Responsibilities
• Engage in monthly meetings with other CHWs who are part of the Pathways Program

• Associates degree in social work, psychology, or mental health‑related field with 3 years case management or care coordination experience.
• A valid driver’s license in the State of Ohio with access to an insured vehicle for client transportation.
• The ability and desire to work closely with other team members.
• The ability to form effective therapeutic relationships to engage clients in the mutual assessment of problems and goal‑setting, and to help coordinate care plans from initial contact through end of service.

• Certification as a Community Health Worker by the Ohio State Board of Nursing or a BSW with LSW licensure preferred.
• Bachelor’s degree in social work, Psychology or a mental health related field. If in a related field, must have two years care coordination or case management experience.
• Using creativity and a drive for results, act as a liaison for the client to receive community resources.
• The ability to understand and accept a team approach to service delivery, and agency and program philosophy and goals.
• Valid Ohio driver’s license with less than six points, and proof of insurance.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

12201 Euclid Ave, Cleveland, OH 44106, USA