INTERNSHIP - Intake Specialist Intern

Description

Paid Internship from May 26th to August 14th. 25 hours per week, flexible (but within programming hours)

About us:

As a Christ centered organization, we are dedicated to reaching hearts and changing lives by caring for and empowering individuals experiencing homelessness in Cleveland. All employees at The City Mission (TCM) are ministers of the Gospel and are vital for the fulfillment of our mission: providing help and hope to all people through the transforming power of God's love. Therefore, it is essential that all employees of TCM have a personal relationship with Jesus Christ and agree with and abide by our Statement of Faith and Lifestyle Principles.

These core values represent our staff, and we will hire, reward, recognize, review, coach, and correct based on these core values:

• We are called to serve Christ and others

• We believe God transforms lives

• We commit to steward well

• We succeed by working together

• We care for every person knowing all are made in the image of God

Position Summary:

The Intake Specialist Intern would support the intake process for women and children seeking services at Laura's Home. This role provides hands-on experience in social services, trauma-informed care, and crisis response.

Supervisory Responsibilities:

• None.

Essential Job Functions:

• Assist with phone screenings for individuals on the waitlist to gather data and connect with resources as available/as needed.

• Assist with intake meetings: including completing intake assessments, gathering documentation, entering data into the case management system, helping coordinate immediate needs such as basic resources and referrals.

• Provide support in data entry as well as interdepartmental communication.

• Assist in special project assignments as needed.

Skills/Abilities (required unless noted):

• Willingness to learn, ask questions, and take initiative.

• Excellent communication skills.

• Ability to cope with a stressful environment.

Requirements

Competencies:

All Staff

Unique for this Job

Software Skills

Situational Adaptability

Action Oriented

MS Outlook - Email & Calendar (Basic)

Compassion

Approachability

Microsoft Teams (Basic)

Composure

Emotional Intelligence

Microsoft Word (Basic)

People Focus

Patience

General Computer Software (ex. Kronos, Relias, etc.) (Basic)

Communicates Effectively

Time Management

Education/Experience:

• High School Diploma or equivalent required.

• Pursuing Bachelor's Degree in a related field (social work, psychology, counseling, human services, sociology, or public health) is required.

Essential Physical and Mental Functions:

• Remains in a stationary position for approximately 40% of the time

• Stand or walk for up 60% of the time on various surfaces (tile, concrete, carpet)

• Climb stairs.

• Constantly bend/twist at waist/knees/neck to perform various duties.

• Lift, carry, or move 10 pounds.

• Constant use of both hands, fingers, and arms in reaching/handling/grasping.

• Operates a computer as needed

• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.

• Constant use of hearing (correctable hearing to normal level required) for day-to-day job functions

• Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.

• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.

• Must be able to handle pressure of constantly working with individuals in crisis.

• Must be able to handle pressure of interruptions in daily activities.

• Subject to excessive noise

Spiritual Requirements:

• Professes Jesus as Lord and Savior

• Believes the Bible to be the inspired, infallible, & ultimate authoritative Word of God (II Timothy 3:16; II Peter 1:21)

• Patterns life after the example of Jesus and the commands and principles found in the Bible - consistent with TCM's doctrinal statement, statement of faith, and lifestyle principles

• Desires to serve the Lord

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.