Community Engagement Account Manager - Cleveland OH

About ViiV Healthcare

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission‑driven in our unwavering commitment to being a trusted partner for all people living with and affected by HIV. We aim to think, act, and connect differently through a focus on education and treatment for HIV, going beyond medicine by developing and supporting sustainable community programs and improving access to care.

Our work culture is fast‑paced, diverse, inclusive, and caring.

ViiV is seeking an experienced, results‑driven professional for the position of Community Engagement Account Manager (CEAM). The role requires thriving in a fast‑paced, complex environment, partnering with local community organizations, and developing strategic business plans with specific, measurable, action‑oriented objectives.

• Identify, target, and execute business within the local community to elevate our innovative approach to HIV prevention and treatment.
• Lead community‑related initiatives that augment territory‑level sales in partnership with matrix teams.
• Deliver branded and unbranded content targeting Allied Healthcare Professionals (AHCPs) and patients/consumers.
• Focus on delivering clinical information and the role of a new long‑acting injectable in HIV prevention and treatment to underrepresented populations, allied healthcare providers, and PrEP and Treatment decision‑makers.
• Passionately deliver promotional activities for the long‑acting injectable in HIV prevention and treatment, engaging communities disproportionately affected by HIV.
• Engage with social workers, case managers, treatment educators, discharge planners, outreach workers, benefits/implementation administrators, and others in key local organizations such as AIDS Service Organizations, faith‑based, ethnic, and community‑based groups.
• Provide culturally relevant resources for discussing PrEP and Treatment options available to key customers.
• Develop strong community networks and establish pathways to PrEP, linkage to care, and treatment outreach for underrepresented populations.
• Align and execute business plans tailored to the unique needs within a local market to help HCPs scale their prevention and treatment models in partnership with sales.
• Coordinate, engage, and partner with multiple cross‑functional team members (Sales, Clinical Educators, Field Reimbursement Managers, Medical) to deliver an integrated product experience.
• Maintain a portfolio‑based selling mindset and close internal communication loops to ensure customers experience a cohesive, integrated ViiV experience.
• Deliver and adapt execution plans to achieve performance goals and objectives utilizing KPIs, scaling successes, and business problem solving.
• Develop and foster external relationships with key influential customers and thought leaders.

• BA/BS degree.
• 3+ years of pharmaceutical sales experience, preferably specialty or HIV experience, OR 5+ years of experience in HIV/AIDS or public health community‑based organizations.
• Ability to travel domestically, including nights, weekends, and overnight travel, with the majority of time spent in the market.
• A valid driver’s license.

• Bilingual in Spanish.
• Degree in Business, Marketing, Life Sciences, Health Policy, or Allied Health fields.
• Strong connection to and understanding of community needs, specifically HIV prevention or treatment; enthusiasm to promote new long‑acting injectables.
• Demonstrated experience developing strategic business plans with specific, measurable, action‑oriented objectives.
• Experience navigating, organizing, and influencing key stakeholders, establishing community networks, and expanding outreach to underrepresented populations.
• Experience in defining and executing market development strategies.
• Strong planning and organization skills, analytical ability, business acumen, decision‑making ability, and problem‑solving skills.
• Excellent written and oral communication skills.

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